https://fernwood.zipleads.com.au/articles/223523-phone-call-availability-in-exerp
How to set up a user in ZipLeads for the phone appointment sync to work with Exerp.
1. Search in Exerp for a phone appointment user and copy the email that is listed on this user:
2. Now come into your ZipLeads account and head into Settings > My staff > Select Add Employee :
3. Add in First Name - Sophie, Last Name - Phone bookings, Email (that we got from Exerp), Phone number (your club phone), then create the password (This needs to have a capital letter, number and special character).
4. Scroll down to User Availability and turn on every day and set this to 12am-12am:
5. Then click Save down the bottom:
6. Once you have this we will head into Calendars > Select the 3 dots on the Phone Appointments calendar and select edit:
7. Scroll down to 'Appointment Distribution' and remove any users that are currently on the calendar: 
Add your Sophie phone bookings user from the Team members drop down to add this user to the calendar then click Save: 
8. Then continue through to Availability to double check your 'Weekly available hours' are correct to when your team is available to make phone calls:
9. Then select Save (1) & Close (2):
Now your account is ready to take phone bookings under your Sophie Phone bookings user.