1. To set up google my business chat navigate to settings in the left hand menu
2. Select the integrations tab from the left hand side menu
3.You can then connect a google account that has access to the Google my Business account (if this is not done already).
4. Once you have connected a google account it will ask you to choose the Google My business page that you would like to connect.
5. Once the GMB account has been selected you’ll see that messages have been enabled (Please note that it can take up to 24 hours for messaging to actually be activated)
6. If this hasn't connected automatically & it has an 'X' next to the google my business messages you can select 'Change Settings' to update this
7. Then scroll down and select 'Enable GMB messaging'
8. Once messaging is enabled, people will then be able to message you through google my business. (Please note that GMB messaging is only available on mobile right now. Google has not yet rolled Messaging out to the desktop)
9. Once a lead has sent through a GMB Chat message this will come into your ZipLeads account, where an automatic message will reply to these leads. This will mark the message as read until the lead replies
The Google My Business Chat Widget
How the Google My Business chat widget works!
MP
Matt Phillips
Updated 8 months ago
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